Contact & Support
Have a question, safety concern, technical issue, or partnership request? We are here to help. We reply to support tickets as quickly as possible and keep escalation clear for serious issues.
Support
Email our support team: sherm@flarenightdiscovery.com
Account help, app behavior, profile questions, and navigation issues.
Report spam, abuse, or safety concerns at events.
Questions about flare visibility, ticket links, and host settings.
Media, venue partnerships, city launches, and enterprise questions.
How to Reach Us
- Email: sherm@flarenightdiscovery.com
- Urgent issues: use Trust & Safety for harassment or dangerous situations.
- Business hours: we monitor support continuously and usually respond quickly.
Send Us a Message
Use the form to route a new message to the right support inbox.
FAQs
How can I report an issue at an event?
Use Trust & Safety and include the flare name, timestamp, and screenshot when possible.
Can I request a feature?
Yes. Send us your idea with subject "Feature Request" via the support form.
Can I delete my account?
Email sherm@flarenightdiscovery.com from your registered account email.