Support Center
Get fast help, report issues, and contact the right team without hunting through menus.
Support Teams
Email our support team: sherm@flarenightdiscovery.com
Account help, app behavior, profile questions, and navigation issues.
Report spam, abuse, or safety concerns at events.
Questions about flare visibility, ticket links, and host settings.
Media, venue partnerships, city launches, and enterprise questions.
How to Reach Us
- Email: sherm@flarenightdiscovery.com
- Urgent issues: use Trust & Safety for harassment or dangerous situations.
- Business hours: we monitor support continuously and usually respond quickly.
Send Us a Message
Use the form to route a new message to the right support inbox.
Frequently Asked Questions
How can I report an issue at an event?
Use Trust & Safety and include the flare name, timestamp, and screenshot when possible.
Can I request a feature?
Yes. Send us your idea with subject "Feature Request" via the support form.
Can I delete my account?
Email sherm@flarenightdiscovery.com from your registered account email.
What if I can't sign in?
Try password recovery first. If social login fails, request a support reset from this form.